FAQ

1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status on the "track your order" page

Can I change my order?
We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the e-mail support@great-lawn.com

Where do you ship?
We currently ship to any country.

How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners 7-30 days.

2. Payment
What payment methods do you accept?

We additionally support Shopify Payments.

You can choose these payment method at checkout.

Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR.

If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

You will be able to choose that payment option at checkout.

3. Shipping
Where do you ship?
We currently ship to any country.


How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners 7-30 days:


How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order on the "track your order" page.

What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?
Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

4. Returns
Do you accept returns?
We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.